Refund Policy for Ceylon Taste
At Ceylon Taste, we prioritize customer satisfaction and are committed to providing high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we are here to help.
Refund Policy
1. Returns
- Eligibility: You have 30 calendar days to return an item from the date you received it.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging.
- Proof of Purchase: Please include the receipt or proof of purchase with your return.
2. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Non-Returnable Items
- Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
- We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
5. Exchanges
- If you need to exchange an item for the same one, please send us an email at info@ceylontaste.lk and send your item to: [Your Company Address].
6. Contact Us
- If you have any questions on how to return your item to us, contact us at info@ceylontaste.lk.
Thank you for shopping with Ceylon Taste. Your satisfaction is our priority, and we appreciate your business.