Shipping Policy for Ceylon Taste

Welcome to Ceylon Taste! We are delighted to provide you with high-quality products and exceptional service. Please read our shipping policy carefully to understand how we handle the delivery of your orders within Sri Lanka.

Shipping Policy

1. Shipping Locations

• We ship to all areas within Sri Lanka.

2. Processing Time

• Order Processing: All orders are processed within 1-2 business days. Orders are not processed on weekends or public holidays.
• Confirmation: You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Rates and Delivery Estimates

• Standard Shipping: Free standard shipping on all orders.
  • Estimated Delivery Time: 3-5 business days.
• Express Shipping: Available for an additional fee of LKR 500.
  • Estimated Delivery Time: 1-2 business days.

4. Shipment Confirmation and Order Tracking

• You will receive a shipment confirmation email once your order has shipped. This email will include a tracking number that you can use to track your order.
• The tracking number will be active within 24 hours of shipping.

5. Delivery Address

• Please ensure that your shipping address is correct and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
• If you need to change your shipping address after placing an order, please contact us immediately at info@ceylontaste.lk. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

6. Delivery Issues

• If you experience any issues with your delivery, please contact our customer service team at info@ceylontaste.lk. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact us immediately at info@ceylontaste.lk with your order number and photos of the damaged item(s). We will arrange for a replacement or refund.
• Lost Packages: If your package is lost in transit, please contact us at info@ceylontaste.lk. We will investigate the issue with the shipping carrier and work to resolve it promptly.

8. International Shipping

• Currently, we do not offer international shipping. We only ship within Sri Lanka.

9. Contact Us

• If you have any questions or concerns about our shipping policy, please contact us at info@ceylontaste.lk. We are here to help and ensure that your shopping experience with Ceylon Taste is smooth and satisfactory.

Thank you for choosing Ceylon Taste. We appreciate your business and are committed to delivering your orders promptly and efficiently.